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Cancellation and Returns

 

I want to cancel my order. What do I need to do?

 

 

I want to return my order. How can I return it?

 

  • You can carry out the return process within 14 days after your order reaches you. It is sufficient to send us the order complete and together with its invoice. The shipping cost for orders you return will be borne by you. Your return will be invalid in the following cases;

  • If the packaging of the product has been opened

  • If the product has been damaged

  • If you send the product incomplete

  • If you have used the product
     

I returned my order. When will I get my money back?

 

  • If your return reaches us complete and meeting the conditions stated above, your return is approved on the day the package reaches us. For purchases made through rockstarsafetyropes.com, your refund is made within 7 days from the day the package reaches us.

Order Cancellations That May Be Made by rockstarsafetyropes.com

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If rockstarsafetyropes.com detects any of the following which may constitute a problem with your order;

 

  • An inconsistency in the total amount of the order

  • An unforeseeable delay in the dispatch time of the order

  • An order placed by abusing any vulnerability of the site

 

it has the right to cancel the order by issuing a return invoice and to refund the order amount to you.​

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Order cancellations are made within 1-3 business days after the order has been checked.

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